For hotels & serviced residences

From guest request,
to your team's chat,
in seconds.

Voxtera answers your guests in any of 99 languages — and turns every request into a ticket that lands directly in the tool your staff already uses: Telegram, WhatsApp, SMS, Slack, or your PMS.

The loop

Voice in. Action out.

Most voice assistants stop at answering the guest. Voxtera closes the loop — capturing every request, routing it to the right team, and confirming back to the guest when it's done.

i.
Guest speaks
In any of 99 languages, by phone or web. No menus, no language selection.
Auto-detected
→
ii.
Voxtera understands
Identifies the request, the room, the urgency, and which team owns it.
Grounded on your KB
→
iii.
A ticket is created
Structured, translated to your team's language, with all the context needed.
Audit-logged
→
iv.
Routed to your team
Via Telegram, WhatsApp, SMS, Slack — wherever your staff already coordinates.
Your rules
→
v.
Closed & confirmed
Staff marks done. Guest gets an optional confirmation. Summary saved to PMS.
End-to-end
What Voxtera handles

Six categories. One bot. Every language.

Every request your guests make falls into one of these. Voxtera handles them end-to-end, in the guest's language, and turns each into a structured action for the right team.

i
Reception & information
Front-desk overflow
  • Wifi password, opening hours, breakfast times, parking
  • Pool, gym, spa availability and access rules
  • Directions, taxi options, airport transfers
  • Wake-up call requests, late-checkout inquiries
  • Pre-booking questions ("do you have a sea view?", "is parking included?")
"Quelle est l'heure du petit-déjeuner demain ?" fr-FR · 6:42am · reception
ii
Reservations & bookings
F&B, spa, transport
  • Restaurant bookings (in-house F&B), table preferences, dietary notes
  • Spa treatments, gym slots, yoga classes
  • Airport transfers, taxi pickups, scheduled chauffeur
  • Room booking inquiries — routed to your reservations team
  • Stay modifications: extensions, room changes, additional guests
"Quería reservar una mesa para dos a las ocho, por favor." es-ES · 18:14 · F&B
iii
Housekeeping requests
Tickets to housekeeping team
  • Extra towels, pillows, blankets, toiletries
  • Turndown service, room cleaning preferences
  • Laundry pickup, dry-cleaning, ironing
  • Lost-and-found inquiries
  • Each request becomes a ticket with room number, language, priority
"412号室です。タオルをもう少しお願いできますか？" ja-JP · 14:23 · housekeeping
iv
Maintenance & issues
Urgency-aware routing
  • Broken AC, hot water issues, TV not working, key card failures
  • Detects urgency from the guest's tone and wording
  • Routes urgent issues to maintenance + duty manager simultaneously
  • Confirms estimated response time back to the guest
  • Tracks resolution; escalates if not acknowledged within your SLA
"Die Klimaanlage funktioniert nicht und es ist sehr warm." de-DE · 23:51 · maintenance, urgent
v
Concierge & recommendations
From your curated list
  • Restaurant recommendations — only from your preferred-vendor list
  • Walks, attractions, museums, viewpoints, beaches
  • Pharmacy, hospital, ATM, taxi locations and hours
  • Cultural tips, customs, and local etiquette in the guest's language
  • Books recommendations on the guest's behalf when possible
"Can you recommend somewhere nice for dinner — not too far, not too expensive?" en-AU · 19:08 · concierge
vi
Safety & escalation
Human-first, always
  • Recognizes medical, security, emotional distress signals immediately
  • Routes to a human via your preferred channel — phone, SMS, Slack
  • Stays with the guest in the guest's language until handover is confirmed
  • Never tries to handle a crisis alone
  • Every escalation is logged, time-stamped, and reviewable
"I don't feel well — can someone come up to my room?" en-US · 03:17 · safety, escalated
Where tickets go

Your team's tools. Not ours.

Voxtera doesn't ask your staff to learn a new app. It posts directly into whatever you already use to coordinate — so the cleaner gets a Telegram message in Portuguese, the night manager gets a Slack ping in English, and your PMS gets the structured ticket for audit.

Telegram
Most-requested
Most-requested by independent hotels worldwide. Free, fast, group-friendly.
WhatsApp Business
Existing staff groups
For staff coordination groups you already use. Verified business sender.
SMS
Universal fallback
For staff without smartphones or in dead-zone properties. Works on any phone.
Slack / Teams
Tech-forward ops
For tech-forward operations teams that already coordinate in shared channels.
Your PMS
Cloudbeds · Mews · Apaleo · Opera
Tickets sync directly to your property management system. Other systems via webhook.
A single request, start to finish

From "more towels, please" to delivered — in 8 minutes.

A typical Voxtera ticket flow, end-to-end. Eight minutes, zero language barriers, zero handoffs lost. The kind of call that used to take fifteen minutes — and a translator — now resolves while the guest is still unpacking.

Hotel Casa Lisboa · 60 keys · boutique
Live · ticket #a8f3d2
14:23:00
Guest Mrs. Suzuki, Room 412, calls reception phone. Speaks in Japanese. "412号室です。タオルをもう少しお願いできますか？枕も追加で。"
14:23:04
Voxtera Detects Japanese, confirms the request in Japanese, says towels and pillow will arrive shortly. "承知いたしました。すぐにお持ちいたします。"
14:23:05
System Ticket #a8f3d2 created. Category: housekeeping · linens. Priority: normal. SLA: 30 minutes.
14:23:05
Routing Posted to "housekeeping-day" Telegram group in Portuguese. "Quarto 412 — pedido de toalhas extra e um travesseiro adicional. Hóspede japonesa. SLA 30 min."
14:23:08
Maria, supervisor Sees the Telegram message. Taps "On it" reaction. Ticket status updates to in progress.
14:31:12
Maria, supervisor Delivers towels and pillow to Room 412. Taps "Done" in Telegram.
14:31:13
System Ticket closes. Optional confirmation SMS sent to guest in Japanese (if guest opted in).
14:31:14
PMS Summary added to Mrs. Suzuki's guest profile: "prefers extra pillows, requested 14:23 day 1."
8min · 0handoffs lost
The same request, twelve months ago, would have taken fifteen minutes, a phone call back, and a translator app.
Your existing tools, not new ones

No new app. No login. No training week.

Hoteliers fear the same thing every time: "yet another platform we have to log into."

Voxtera deliberately doesn't build that. It lives inside the tools your team already uses — Telegram, WhatsApp, Slack, SMS — and inside your PMS for the audit trail. Your night manager opens the same chat they always have. The cleaner gets a message on the same phone. Nothing to install. Nothing to learn.

The only new thing on your team's plate? Saying yes to a few more guests, in a few more languages.

V
Housekeeping — Day
12 members · Voxtera bot active
Voxtera housekeeping Quarto 412 — pedido de toalhas extra e um travesseiro adicional. Hóspede japonesa, prefere quietude. 14:23 · SLA 30min
👍 On it — subindo agora. Maria · 14:23 ✓✓
Voxtera maintenance · urgent Quarto 207 — ar condicionado não funciona, está muito calor. Hóspede alemão. Resposta em 15min. 14:24 · SLA 15min
🛠 Saindo agora. João · 14:24 ✓✓
An honest list of limits

What Voxtera doesn't do.

Every vendor lists features. We list what we won't do — because operators have been burned by products that promised everything and delivered chaos. Voxtera has a deliberate, narrow scope.

It doesn't take credit card numbers. PCI-compliant payment handoffs route to a human or your existing payment link. Voxtera never asks for or stores card data.
It doesn't handle medical or security emergencies alone. It detects them on the first sentence and escalates immediately — staying with the guest until a human is on the line.
It doesn't replace your concierge. It handles the queue — the wifi password, the breakfast time, the towel request — so your concierge has time for the work that actually needs a human.
It doesn't replace your team's communication tools. It lives inside Telegram, WhatsApp, Slack, or SMS — wherever your staff already work. We don't build another inbox.
It doesn't make outbound sales calls. Voxtera is inbound only. No cold calls, no upsell campaigns to your guest list. Ever.
It doesn't keep guests on the line when they want a human. No "are you sure?" loops, no escalation gauntlets. Ask for a person, get a person.
Discovery

Tell us about your property.

Three short blocks. Ninety seconds. By the end, we'll both know whether a fifteen-minute conversation is worth scheduling — and what to lead with if it is.

i. About your property
ii. About the problem
iii. About you
We'll only use this to reply about your inquiry. No newsletters.
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We'll be in touch about your inquiry within one business day.

Next step · scheduled within 3 business days